Staff Training

Restaurant Fiscal Calendars – The Silver Bullet

One of the biggest problems we find when we’re trying to help struggling restaurants is that they can’t really “see” their business. Their managers work hard, often 70 to 80 hours per week. They enact policies to cut staff when its slow or they endlessly pursue cheaper ingredients and/or portion control, but efficiency often proves …

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Restaurant Gig Labor – A Solution to the Great Resignation

Every day, local and national news agencies report on the state of the labor market. Governments anchor their discussion on unemployment rate, citing moving average trends or comparing today to a year ago. Business owners lament generational work ethic variances. Progressives blame a lack of career advancement opportunities while Conservatives blame liberal child rearing strategies …

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The Great Restaurant Labor Shortage…Will Be Over Shortly

The service to customer-expectation cycle has been spiraling down for decades. When service goes down, customer expectations go down with it…then service-offered achieves a new low and is met again with a new lower bar to clear.  Each generation blames the next for their sloth, self-loathing, and stunted ambition. I was born in the mid-sixties …

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Mother’s Day: The One Day Restaurateurs Cannot Afford to Mess Up

“The restaurant kept running out of food.” “The manager gave us free mimosas for seating us 45 minutes after our reservation, but they never made it to our table.” “It took 25 minutes for a server to greet our table.” “Apparently water and iced tea refills are forbidden on Mother’s Day.” These are all lines …

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Evolving Technology’s Impact on Menu Development & the Surprising Benefits

Michael Maxwell – Partner, Blue Orbit Restaurant Consulting       Technology has made many changes in the restaurant industry. One of these changes involves how we create and edit menus. Using technology such as tablets and software for menus is convenient both for restaurants and customers. They also make it easier for customers to …

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Ray Camillo leading business meeting

Can You Afford Consulting?

By January 2020 the restaurant business was getting crowded and hyper-competitive. Since about 2009, on the heels of the worst recession in most people’s memory, restaurants around the country struggled and failed. Panera Bread, Chili’s, Cheesecake Factory, Seasons 52, and Red Lobster were suspiciously still standing while higher quality mom-n-pop concepts were crushed to dust by the downturn. The sub-prime mortgage business disgusted the public.

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