rescue & repositioning

As a restaurant owner and restaurateur, you’ve seen the TV shows, but how many episodes can you watch before you can apply what you see to your restaurant business? What can you glean from a one-hour episode that will set you on the path to more profit? Is one restaurant’s solution the same for you, or is your situation different? How is it different? What are the shows not showing you?  How much is the guessing and grasping costing you? How long will your customers tolerate your penny-wise and pound-foolish approach to resolution?

Once we perform an Operations Assessment, we’ll put together a plan to change course and put your restaurant business on the right path. Hiring us to find the root causes and recommend solutions may not be enough if you lack the depth of knowledge to execute the plan. In that case, you may want us to execute the solutions side by side with you. Reach out to us for a conversation about your restaurant. We can execute the plan without hesitation or faltering.

Whether you simply need to start frying your French fries in a different fryer than your Calamari or you need to completely overhaul the brand offering, we’ll get it right and your restaurant will be on the path to profitability in no time.

grow

Getting from one unit to multiple units, or from multiple units to national growth, usually requires new ways of doing things. The owner cannot be in two places at once, let alone ten places. We’ll implement systems and structures tailored to your current size, capabilities and needs to take you to the next phase of your company’s growth.

improve

Working too hard and not making enough money? If your restaurant is not generating more than 10% net income, you have room for improvement (likely significant improvement). Let us help you push more money to the bottom line.

rescue

A failing restaurant can crush your soul and drain your resources as fast as any failing business out there. It’s an awful feeling and sometimes it’s hard to know what to try next since you may feel you’ve tried everything. We can identify the most sensible, value-added solutions… and help you implement them to get you back on track and enjoying your restaurant again.

phase one - the assessment

determine capabilities & needs | make strategic recomendations

Whether you want to expand your business to more units, improve profitability, or rescue it from a death spiral, it all begins with an evaluation of your goals, needs, and capabilities. From there we are able to recommend a path that gets you where you want to go including timeline, costs, and support along the way. Many companies fail, not by doing something wrong, but by continuing to do what used to be right but is now no longer viable. Other companies fail because they squander time and resources on ineffective solutions or quick fixes only to miss the correction window. Our process identifies misalignments in structure, resources and behaviors, then builds a plan to either redeploy resources to new growth strategies or refocus resources and competencies to be more competitive.

phase two - implementation

goals | capabilities | timeline | budget

This is where the solutions identified in Phase 1 are implemented and executed and must consider many goals, capabilities, timeline, and budget. Our goal is to help you get your business moving in the right direction as quickly and inexpensively as possibly. To do this we must be united behind the strategy, managing organizational change and pacing work so solutions stick. We know how difficult it can be to change behavior, so our strategies seek to set realistic milestones that involve your team, pace work, and cultivate wins.

ORGANIZATION & BRAND

culture & guiding principles

Is your team aligned behind a set of common goals? Are you clear about how you will manage conflict, establish trust, and build a culture of accountability?Does everyone know what a “good job” means or do you endlessly chase cost reductions without celebrating successes? If your company is not unified behind a set of well-articulated guiding principles, we can get you there. Without them, any success you have is dependent on luck, instinct and muscle. That’s not sustainable.

management structure

Your managers are responsible for executing your vision and delivering your brand to the public. If you have too many managers, profits suffer.  Not enough managers, or the wrong organization structure, and your brand will never be what you intended it to be. We can help you organize manager work and routines that make your business perform at peak.

labor management

Labor is the most expensive category to manage in hospitality, yet most businesses stick to the outdated “cut-em-when-we-get-slow” strategy. Labor needs are predictable and can be controlled with systems. We can teach you how to get your labor under control permanently.

back office

The fun stuff is finished. The restaurant is beautiful, the food is great, and service is impeccable. But how are you doing at managing the business side of the business? Tipshare, cash handling, income statements, inventory tracking, invoice management and employee systems can get sloppy in a hurry. Let us identify and implement the right systems and protocols for your business that will allow you to see where the money is coming from, where it is going and to give you the platform from which to control problems.

brand alignment

Is your team aligned behind a set of common goals? Are you clear about how you will manage conflict, establish trust, and build a culture of accountability? Does everyone know what a “good job” means or do you endlessly chase cost reductions without celebrating successes? If your company is not unified behind a set of well-articulated guiding principles, we can get you there. Without them, any success you have is dependent on luck, instinct and muscle. That’s not sustainable.

guest experience

service structure

Ever been to a New Jersey diner where the servers wear tuxedo shirts and pants? A little weird, for corned beef hash and eggs, no? We work backwards from customer expectations to develop service models that work. Fast casual, full service, alcohol vs no alcohol, service sequence, queuing, cashiering, impulse/add-on, front/back waiters vs. servers/server assistants, food runners, tip structures, handhelds, call ahead, reservations, and pay-first systems: the right configuration is vital for optimizing profits. Let us help you get yours right.

training systems

Hiring great people is only part of the equation. Training them to do their jobs well is arguably much more important. We are fluent with most every job function in every conceivable food and beverage operation and can craft a training program that delivers low turnover, high customer satisfaction and higher profits.

manuals & handbooks

The foundation of any training program is its structure. Your guiding principles and company culture aspirations must be reflected in your position training manuals and employee handbook, whether they’re electronic or printed. The training process must be managed carefully and intentionally. “Follow Sally around for a few days until you get it” is not a training program. We work backwards from what the customer should experience to build training programs that bring your brand to life.

vibe & feel

Guest sight lines, music, temperature, and smells are critical to a guest’s first impression. All too often, owners and managers neglect to seriously consider what a guest sees and feels when they enter a restaurant. Our fresh eyes can help you see your business in a new light by focusing on layouts, signage, internal traffic patterns, sounds and general stage management of your concept to ensure that your guests feel how you want them to feel when they dine with you.

market position

If you’re trying to sell bagels to an audience that prefers breakfast tacos, it doesn’t matter how good the bagels are. We evaluate the ability of your business to serve your intended audience while identifying your actual audience.  Then we develop a strategy that positions you to succeed. Sometimes it’s ok to offer something new that no one else offers in a way that no one else offers it, and sometimes it’s not ok. Regardless, we can get you on track to build customer count and loyalty.

production & cost of goods

menu engineering