Staff Training

Ray Camillo leading business meeting

Can You Afford Consulting?

Consulting, Hospitality Consulting, Leadership / By

By January 2020 the restaurant business was getting crowded and hyper-competitive. Since about 2009, on the heels of the worst recession in most people’s memory, restaurants around the country struggled and failed. Panera Bread, Chili’s, Cheesecake Factory, Seasons 52, and Red Lobster were suspiciously still standing while higher quality mom-n-pop concepts were crushed to dust by the downturn. The sub-prime mortgage business disgusted the public.

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woman handing to go food through car window

How to Configure Your Restaurant for Curbside Pickup

General, Random Stuff, Service / By

Unless you’ve been boycotting the steady stream of dreary news coming at us from all sides, you’ve probably heard how meal delivery services like Grubhub, Uber Eats, Door Dash, or even Postmates are struggling to turn a profit. On the delivery company’s side, their models are proving unsustainable despite the pandemic’s effect on delivery demand.

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man delivering food

What You Should Not Be Delivering: 5 Common Delivery Mistakes to Avoid

Consulting, General, Service / By

Whether you have been doing delivery since you opened, or you have recently launched a delivery program due to a global pandemic, there are five incredibly common mistakes we see restaurateurs making. Selling food that does not travel well. When your chef puts up a plate in the kitchen, you know that food will be

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Restaurant Marketing – Tout Your Value Not Your Brand

Consulting, General, Leadership / By

For restaurants, online brand presence is everything…and so is the food and the service and the cleanliness and the decor and the vibe and let’s not forget about the location. People are eating meals away from home more today than ever before. However as more restaurants open each year, competition for those dollars is fierce.

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The Seven Golden Rules of Restaurant Management

Consulting, Hospitality Consulting, Leadership / By

Rules for being a successful restaurant manager, now there’s a big topic.  Most people would probably list things like, control your costs, complete your daily checklists immediately, and balance the money at the end of the night.  Those are all tasks.  I believe being a successful restaurant manager is often more about how you are

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What Hiring Companies and Job Candidates Told Us in 2018

Consulting, General, Hospitality Consulting, Leadership / By

What Companies Told Us in 2018 With a unique involvement in the hiring process, we are in a perfect position to hear companies tell us their hierarchy of “must have” attributes and “preferred” attributes for various positions. Here are the “must haves” that consistently appeared in 2018 from various companies for searches that we worked

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