Over the years we’ve helped many restaurants and landlords work with each other and have seen ugliness on both sides. We’re often baffled at the lack of empathy each side can have for one another. For instance, Landlords have a mortgage to pay. When tenants seek rent abatement because they’re not profitable or they are starting […]
5 Things Real Estate Developers Should Know About Leasing to Restaurants Read More »
Every day, local and national news agencies report on the state of the labor market. Governments anchor their discussion on unemployment rate, citing moving average trends or comparing today to a year ago. Business owners lament generational work ethic variances. Progressives blame a lack of career advancement opportunities while Conservatives blame liberal child rearing strategies
Restaurant Gig Labor – A Solution to the Great Resignation Read More »
The service to customer-expectation cycle has been spiraling down for decades. When service goes down, customer expectations go down with it…then service-offered achieves a new low and is met again with a new lower bar to clear. Each generation blames the next for their sloth, self-loathing, and stunted ambition. I was born in the mid-sixties
The Great Restaurant Labor Shortage…Will Be Over Shortly Read More »
“Check Your LAMA!” was something a colleague drilled into my head many years ago. He had worked for Maggiano’s, and it was/is a reference to the four pillars of guest comfort. It’s an acronym for Lights, Atmosphere, Music, and Ambience. I’ve always found it very easy for restaurant employees to become desensitized to these things
Getting Guest Comfort Right Read More »
M&A activity in large public chain concepts is well documented and thriving. In fact, Atlanta-based Roark Capital / Inspire Brands acquired their way to the 2nd largest restaurant company in the US. Indeed, M&A activity has grown at a 9% compound annual growth rate (CAGR) over the past five years and “has topped more than
Mergers and Acquisitions are for Independent Restaurants Too Read More »
Everyone has said for a year now that restaurants will not be the same when we come out of The Pandemic; that evolution is inevitable. Well, spring is here, shots are in arms, and restrictions are being lifted. It is time to decide what we have become, buy some land, and get those shovels in
What Restaurant Should You Build in 2021? Read More »
Technology has made many changes in the restaurant industry. One of these changes involves how we create and edit menus. Using technology such as tablets and software for menus is convenient both for restaurants and customers. They also make it easier for customers to use apps and order online. How Technology is Changing Menus
Evolving Technology’s Impact on Menu Development & the Surprising Benefits Read More »
The COVID-19 pandemic has disrupted many industries, especially restaurants. As lockdown rules keep changing, many restaurants are unable to stay open. Others are forced to switch their model to only takeout and delivery. If you have a restaurant, you might want to consider a creative alternative —transforming your restaurant into a food truck. Why This
An Emerging Hybrid Restaurant Solution For Challenging Times Read More »
Whether you have been doing delivery since you opened, or you have recently launched a delivery program due to a global pandemic, there are five incredibly common mistakes we see restaurateurs making. Selling food that does not travel well. When your chef puts up a plate in the kitchen, you know that food will be
What You Should Not Be Delivering: 5 Common Delivery Mistakes to Avoid Read More »
A few weeks ago, my wife and I ate San Francisco. A recurring line item on our checks was “EE Benefits Surcharge” or “SF Mandates” charge. My first reaction was, “hey… why do I have to pay for employee benefits…isn’t that the restaurant’s problem?” It got me thinking about the whole idea of cherry-picking line
Restaurant Surcharges – Health Insurance vs. Tips Read More »
