Fast Casual

The Great Restaurant Labor Shortage…Will Be Over Shortly

The service to customer-expectation cycle has been spiraling down for decades. When service goes down, customer expectations go down with it…then service-offered achieves a new low and is met again with a new lower bar to clear.  Each generation blames the next for their sloth, self-loathing, and stunted ambition. I was born in the mid-sixties …

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Mergers and Acquisitions are for Independent Restaurants Too

Ray Camillo – Founder & CEO, Blue Orbit Restaurant Consulting M&A activity in large public chain concepts is well documented and thriving. In fact, Atlanta-based Roark Capital / Inspire Brands acquired their way to the 2nd largest restaurant company in the US. Indeed, M&A activity has grown at a 9% compound annual growth rate (CAGR) …

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Evolving Technology’s Impact on Menu Development & the Surprising Benefits

Michael Maxwell – Partner, Blue Orbit Restaurant Consulting       Technology has made many changes in the restaurant industry. One of these changes involves how we create and edit menus. Using technology such as tablets and software for menus is convenient both for restaurants and customers. They also make it easier for customers to …

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An Emerging Hybrid Restaurant Solution For Challenging Times

Ray Camillo – Founder & CEO, Blue Orbit Restaurant Consulting       The COVID-19 pandemic has disrupted many industries, especially restaurants. As lockdown rules keep changing, many restaurants are unable to stay open. Others are forced to switch their model to only takeout and delivery. If you have a restaurant, you might want to …

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man delivering food

What You Should Not Be Delivering: 5 Common Delivery Mistakes to Avoid

Whether you have been doing delivery since you opened, or you have recently launched a delivery program due to a global pandemic, there are five incredibly common mistakes we see restaurateurs making. Selling food that does not travel well. When your chef puts up a plate in the kitchen, you know that food will be …

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calculator with money and notepad

Restaurant Surcharges – Health Insurance vs. Tips

Ray Camillo – Founder & CEO, Blue Orbit Restaurant Consulting A few weeks ago, my wife and I ate San Francisco. A recurring line item on our checks was “EE Benefits Surcharge” or “SF Mandates” charge. My first reaction was, “hey… why do I have to pay for employee benefits…isn’t that the restaurant’s problem?” It …

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5 Things To Consider When Offering Outside Dining

Marcus Mitchell – Project Manager, Blue Orbit Restaurant Consulting Who doesn’t love to be outside in beautiful weather with an ice-cold drink in one hand, and a fork full of incredible food in the other? Throw in some good friends and great ambiance, what could be better? With spring now in full bloom, and summer …

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