Server Training

The Great Restaurant Labor Shortage…Will Be Over Shortly

The service to customer-expectation cycle has been spiraling down for decades. When service goes down, customer expectations go down with it…then service-offered achieves a new low and is met again with a new lower bar to clear.  Each generation blames the next for their sloth, self-loathing, and stunted ambition. I was born in the mid-sixties …

The Great Restaurant Labor Shortage…Will Be Over Shortly Read More »

Elevating Your Cocktail Program Above a Sea of Competition

      In dark basements, bright garden restaurants, hotel lobbies, food courts, and all spaces in between; great cocktail programs are popping up everywhere. Everyone is getting into the cocktail business, and many are becoming particularly good at it. This phenomenon is making it harder than ever to rise to the top and gain …

Elevating Your Cocktail Program Above a Sea of Competition Read More »

Mother’s Day: The One Day Restaurateurs Cannot Afford to Mess Up

“The restaurant kept running out of food.” “The manager gave us free mimosas for seating us 45 minutes after our reservation, but they never made it to our table.” “It took 25 minutes for a server to greet our table.” “Apparently water and iced tea refills are forbidden on Mother’s Day.” These are all lines …

Mother’s Day: The One Day Restaurateurs Cannot Afford to Mess Up Read More »

washing hands

How to Reopen Your Restaurant – Safely and Profitably

Michael Maxwell – Partner, Blue Orbit Restaurant Consulting As states begin to allow businesses to reopen, most in 3 phases of lessening restrictions, all restaurant owners are scrambling to decide what to do. Questions like “can I afford to reopen my dining room with only 10% capacity”, “when will we go to phase 2 and …

How to Reopen Your Restaurant – Safely and Profitably Read More »

man delivering food

What You Should Not Be Delivering: 5 Common Delivery Mistakes to Avoid

Whether you have been doing delivery since you opened, or you have recently launched a delivery program due to a global pandemic, there are five incredibly common mistakes we see restaurateurs making. Selling food that does not travel well. When your chef puts up a plate in the kitchen, you know that food will be …

What You Should Not Be Delivering: 5 Common Delivery Mistakes to Avoid Read More »

The Seven Golden Rules of Restaurant Management

Michael Maxwell – Partner, Blue Orbit Restaurant Consulting Rules for being a successful restaurant manager, now there’s a big topic.  Most people would probably list things like, control your costs, complete your daily checklists immediately, and balance the money at the end of the night.  Those are all tasks.  I believe being a successful restaurant …

The Seven Golden Rules of Restaurant Management Read More »

What Hiring Companies and Job Candidates Told Us in 2018

Chris Kauffman – Director of Talent & Recruiting, Blue Orbit Restaurant Consulting What Companies Told Us in 2018 With a unique involvement in the hiring process, we are in a perfect position to hear companies tell us their hierarchy of “must have” attributes and “preferred” attributes for various positions. Here are the “must haves” that consistently …

What Hiring Companies and Job Candidates Told Us in 2018 Read More »

How to Properly Staff Your Restaurant for the Holidays

Michael Maxwell – Partner, Blue Orbit Restaurant Consulting Let me begin by saying that staffing for the holidays is a year-round process.  Granting requested days off throughout the year and keeping your staff balanced between full and part time employees sets you up for a more flexible staff during the holidays. However, there are some …

How to Properly Staff Your Restaurant for the Holidays Read More »

Scroll to Top