“The restaurant kept running out of food.” “The manager gave us free mimosas for seating us 45 minutes after our reservation, but they never made it to our table.” “It took 25 minutes for a server to greet our table.” “Apparently water and iced tea refills are forbidden on Mother’s Day.” These are all lines […]
Mother’s Day: The One Day Restaurateurs Cannot Afford to Mess Up Read More »
A few weeks ago, the temperature spiked from the regular 40 degrees at noon to a beautiful sunny 72, and it was SUNDAY. Without hesitation my brain screamed find a patio!!! I should have known better. Few restaurants are prepared for that first warm Sunday. The tables were dirty, the plants were dead, the food
Avoiding Patio Nightmares Read More »
“Check Your LAMA!” was something a colleague drilled into my head many years ago. He had worked for Maggiano’s, and it was/is a reference to the four pillars of guest comfort. It’s an acronym for Lights, Atmosphere, Music, and Ambience. I’ve always found it very easy for restaurant employees to become desensitized to these things
Getting Guest Comfort Right Read More »
Everyone has said for a year now that restaurants will not be the same when we come out of The Pandemic; that evolution is inevitable. Well, spring is here, shots are in arms, and restrictions are being lifted. It is time to decide what we have become, buy some land, and get those shovels in
What Restaurant Should You Build in 2021? Read More »
Technology has made many changes in the restaurant industry. One of these changes involves how we create and edit menus. Using technology such as tablets and software for menus is convenient both for restaurants and customers. They also make it easier for customers to use apps and order online. How Technology is Changing Menus
Evolving Technology’s Impact on Menu Development & the Surprising Benefits Read More »
Restaurants are more than a little ubiquitous in our world, and if you’re a hotel owner, you likely already know the struggle of free-standing restaurants surrounding your property. With so many eateries located within walking distance from your hotel, getting your on-site restaurant to stand out from the crowd might raise a bit of a
How Hotel Restaurants Struggle to Compete with Free-Standing Restaurants Read More »
It is possible that we have all underestimated the importance of a smile in connecting with others. We spent months craving the experience of dining in restaurants and once more interacting with humans only to discover that it is not the same when all those humans are wearing masks.
Connecting with Guests in a Mask Wearing Society Read More »
We’ve put together an all-American Memorial Day dinner for the whole family. Follow these directions and you’ll be surrounded by happy faces and full bellies!
Memorial Day Recipes Read More »
Who doesn’t love to be outside in beautiful weather with an ice-cold drink in one hand, and a fork full of incredible food in the other? Throw in some good friends and great ambiance, what could be better? With spring now in full bloom, and summer right around the corner, the desire to dine alfresco
5 Things To Consider When Offering Outside Dining Read More »
It’s obvious that the reason any restaurant might want to offer delivery is to build sales. Third party delivery platforms like GrubHub, UberEats and EAT24 are making it possible for restaurants to add delivery that don’t typically offer it. Simultaneously, those services add competitors to the fray as square footage allocated to dining space becomes
Restaurants Who Want to Start Delivery Read More »
