Leadership

hostess helping a guest

6 Things Your Host is doing to Turn Away Customers

We all know the importance of the first impression and how we’re impacted by someone’s appearance, demeanor and general interaction with us. Crowd review sites like Yelp and TripAdvisor have built companies that allow folks to vent their praises and critiques of service providers. Much of the commentary on these sites is about first impressions. […]

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Why Love is the Magic Ingredient for Restaurants

What’s love got to do with it? Asking the question “is there any place for love in business?” is like asking “is there any place for people who care?” We all believe relationships that have longevity are rooted in love and mutual respect.  Since most businesses, including restaurants are built on groups of relationships it

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Restaurant Opening: The Essential Kitchen Training Documents

When opening a restaurant, it seems only right to document and put in place a structured training agenda that will aid your kitchen managers and chefs in the training of themselves and their staff. Perhaps you hire a consultant, like Blue Orbit, or you have someone on your staff who loves documents, spreadsheets and calendars just

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waiter handing out wine to table

What’s the Best Table Service Model? [Hint: Give Power to the Servers]

Truly the best service involves giving your servers what they want: power. I believe folks are motivated by a combination of three things: Affiliation: approval from others… “please like me.” Achievement: simply a job well done. Power: including money, authority over others, and being envied. Let’s face it, servers in America view themselves as fallen

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Restaurant Training

Folks often ask us to help them with “training”..but  what does that mean?. Teaching someone how to do something they didn’t know how to before? Correcting a bad behavior?  Conditioning the mind to do something instinctively, without hesitating or thinking? Helping someone improve an existing skill?  Instinctively, most restaurateurs know “training” is important but they

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