As far as a restaurant’s profitability goes, the lowest of the low hanging fruit is often found in a poorly planned tip tracking program. Owners and operators leave money on the table when they don’t accurately plan the incomes of their support staff and schedule employees to deliver results. They also get into lots of […]
How to Best Manage Restaurant Tip Share Read More »
Truly the best service involves giving your servers what they want: power. I believe folks are motivated by a combination of three things: Affiliation: approval from others… “please like me.” Achievement: simply a job well done. Power: including money, authority over others, and being envied. Let’s face it, servers in America view themselves as fallen
What’s the Best Table Service Model? [Hint: Give Power to the Servers] Read More »
Folks often ask us to help them with “training”..but what does that mean?. Teaching someone how to do something they didn’t know how to before? Correcting a bad behavior? Conditioning the mind to do something instinctively, without hesitating or thinking? Helping someone improve an existing skill? Instinctively, most restaurateurs know “training” is important but they
Restaurant Training Read More »
I recently had the opportunity to sit in on a planning meeting at a major corporation. They were rolling out a new training program and were already encountering big problems with the system. The team leader outlined the issues, asked for suggestions, received very few and the meeting ended with no resolutions. Later in the
A Strong Team Is One That Trusts Its Leader Read More »
