Service

beautiful bar

The 5 Biggest Mistakes You’re Making in Running Your Bar

A successful bar does not happen by putting big personalities who like to talk about spirits in a dark room full of people. It requires careful crafting in it’s infancy and constantly focused maintenance every day of its life. Employee turnover, shifts in the economy, changes in neighborhoods and ever evolving trends present constant challenges. […]

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5 Brilliant Best Practices to Maximize Your Restaurant’s Sales During the Holidays

The holidays are coming… and holidays generally spur people to spend money in ways that they wouldn’t do otherwise. Folks are urged to buy, book, treat, reward, and otherwise gift themselves, their loved ones, and even total strangers. So what are you doing to capture dollars spent during those programmed (and predictable) buying frenzies? If

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confetti celebratory glass clink

6 Steps to Create a Fun and Profitable New Year’s Eve Menu

Valentine’s Day, Mother’s Day, New Year’s Eve… these are the days that really test a restaurant’s staff. Is your mise actually, really, and truly en place? Being ready for New Year’s Eve, like just about everything else in the restaurant business, starts with careful menu planning. Having a menu that sets you up for success

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hostess helping a guest

6 Things Your Host is doing to Turn Away Customers

We all know the importance of the first impression and how we’re impacted by someone’s appearance, demeanor and general interaction with us. Crowd review sites like Yelp and TripAdvisor have built companies that allow folks to vent their praises and critiques of service providers. Much of the commentary on these sites is about first impressions.

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love balloon script

Why Love is the Magic Ingredient for Restaurants

What’s love got to do with it? Asking the question “is there any place for love in business?” is like asking “is there any place for people who care?” We all believe relationships that have longevity are rooted in love and mutual respect.  Since most businesses, including restaurants are built on groups of relationships it

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chef in an open kitchen

4 Lessons Every Chef Will Learn by Working in an Open Kitchen

Kitchens are opening up everywhere. Restaurants are trading in the swinging doors for clean, crisp counters that aren’t just displaying the final dishes guests are ordering, but also showcasing the entertainment of the chopping, slicing, sautéing, and saucing. When some people think of a functioning kitchen they think of scattered chatter, “yes chef!”, sizzling pans,

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