We were hired by the owner of this small-but-thriving cafe and scratch bakery in Bozeman, Montana to help her put more money to her bottom line. Business was good but the owner was frustrated that more revenue was not flowing through. We recommended an operational assessment which highlighted several root causes of her profitability challenges while mapping out a strategy to implement initiatives.
Our goal was not just to identify the problems but to create a strategy that would yield results. One of the most important elements of a good plan is for it to be doable where each solution generates bandwidth to implement more solutions…effectively putting the big rocks in the jar first. The owner was already stretched thin so we had to be sure our recommendations added permanent foundational value.