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Recently I was trying to figure out how to do a "banana creme brulee canoli"...it just sounds good...get some banana creme pie filling with fresh chunks of bananas and somehow candy the ends like a creme brulee without burning the canoli shell, then drizzle with honey.

If more servers could pull off the Napoleon Dynamite ‘tude and just stick to the facts, we’d all probably stop whining when we don’t get our butts kissed by a server or cashier.

Unfortunately for the restaurant owner who wants to operate their business from afar, the lack of business discipline can chew up profits as fast as they come in. In the case of failing restaurants, an inability to manage key areas eventually leads to failure, often to the owner's surprise.

Perhaps our most requested service is for helping restaurants with “training”.  The word itself is somehow mysterious…nebulous…like smoke, just within reach but never reachable.  Instinctively, most restaurateurs know it is important but they don’t fully understand what it takes to get someone sufficiently “trained” to do their job. They DO know that, when someone is [...]