6 Things Your Host is doing to Turn Away Customers

    We all know the importance of the first impression and how we’re impacted by someone’s appearance, demeanor and general interaction with us. Crowd review sites like Yelp and TripAdvisor have built companies that allow folks to vent their Read More

Why Love is the Magic Ingredient for Restaurants

    What’s love got to do with it? Asking the question “is there any place for love in business?” is like asking “is there any place for people who care?” We all believe relationships that have longevity are rooted Read More

Seasonal Menus

Seasonal menu changes are fairly common and, for some, an easy task taken on by the Executive Chef in house. For some establishments, however, the concept is manager and investor-driven and they might not have someone who is capable of making Read More

Top 10 Restaurant Killers

For some reason many in our midst seem to have uncanny insight into the legendary failure rates for restaurants, regardless of whether they have actually worked in or owned a restaurant.  Ask almost anyone on the street what they think Read More

Restaurant Accounting

This is the kind of stuff that puts most people to sleep but can save a restaurant from certain doom. Go get some coffee cuz this is important (if you own a restaurant or are thinking about owning one). Restaurant Read More

How to Best Manage Restaurant Tip Share

    As far as a restaurant’s profitability goes, the lowest of the low hanging fruit is often found in a poorly planned tip tracking program.  Owners and operators leave money on the table when they don’t accurately plan the Read More

Restaurant Training

Folks often ask us to help them with “training”..but  what does that mean?. Teaching someone how to do something they didn’t know how to before? Correcting a bad behavior?  Conditioning the mind to do something instinctively, without hesitating or thinking? Read More